Coming Back

Resting for sometimes and back to my space

Plan, execute, review and monitor family performance

February is halfway through and need to review my family KPI

1. Financially
     - my family income
     - my family expenditures
2. Customers
     - with relatives
     - with neighbors
     - with officemate
     - with others
3. Processes
     - best practice
     - any adjustments required
     - area of improvement
     - within controls
     - other initiatives
4. Knowledge and skills
     - able to do
     - need to get knowledge
     - need to practice more

Need to check all of the above and control if there's any waste occur.

Happy weekend

KPI and process

Key Performance Indicators is nice to apply in our daily activities. Not only for work related but also to each individual in a family. From family to neighbourhood and extended to community will improve quality of living.

Starting with oneself by setting KPI
- what is the goal
- how to achieve
- how much money needed
- actions or process required
- do we have skills to do it

To start with, need to have records to monitor activities and achievements. One of the method using scorecard as reference .

Keeping personal KPI on track

Keeping KPI on track and takings action plan to correct it will be excellent ideas.  By balance between times for work, family,  friends, time for yourself and also times for prayers. All need to be planned and monitor with some corrections if required.

Saturday and Sunday or weekend will be nice if we have set KPI. Creating KPI like plan your times with activities.  What need to do during weekend by setting KPI will provides target what to achieve.

Some KPIs set for my weekend as follows
1. Buy breakfast for my family
2. Wash my car
3. Gardening
4. Play golf
5. Ride my bike
6. Window shopping
7. Relax at clubhouse

Signatures

When I'm in school I start to learn how to sign on papers as to represent me when needed. Signature identify the person.

Fill in the application forms,  issuing a cheque, using credit cards,  and others that need to put indicator that it is mine.

Another example is my car. Car plate number is unique and also represent me. Now days car models do have something that represent their model. We can identify the car model from the brand and design. During day time it is easy to recognise it but at night it is difficult to know what is the car model from distance and I notice that now many cars have their signature to identify the car model at night using their front and tail light.

Signature is very useful to identify someone or something. ..I think so

Service Center

To ensure I can deliver my tasks the best way I could, l need all my tools working as it should be. One of my tool to deliver my KPI is my transport to work that is my car. Servicing according to schedule is very important for me to deliver my tasks.

Sending my car to a service center is very important to keep me going. I have sent my car to a service center and they handle my car accordingly.  Also as the car owner and customer to the service center I was given a comfort place to wait and coffee with some snacks.  Wifi is available for me to continue my work in the waiting lounge and able me to continue working and deliver my KPI.

A good service center should be able to
1. Take care of my issue or problems
2. Comfort the customer including some refreshments
3. Provide access such as Wifi,  place to do work while waiting and also a comfortable chair.

The comfort of waiting and ability to continue doing my work will enlightened the customer.

A good customer service will improve customer satisfaction and will make customer to continue to come again......I think so

Reduce cost as one of my KPI

In improving my financial KPI as set in my KPI, I need to find extra income or reduce cost or reduce waste. To get extra income I need extra time to do extra work. To reduce cost I need to have control on my cost and one thing that I can do is control maintenance of my car.

To reduce my car maintenance cost I need to
1. Drive more patients and avoid going through road with uneven surface.
2. Keeping suitable speed
3. Always check basic items such as water level, tyres pressure, battery and oil level
4. Keep my car clean

By keeping it clean, check water and oil level and drive with care will improve my maintenance cost.....I think so