To ensure I can deliver my tasks the best way I could, l need all my tools working as it should be. One of my tool to deliver my KPI is my transport to work that is my car. Servicing according to schedule is very important for me to deliver my tasks.
Sending my car to a service center is very important to keep me going. I have sent my car to a service center and they handle my car accordingly. Also as the car owner and customer to the service center I was given a comfort place to wait and coffee with some snacks. Wifi is available for me to continue my work in the waiting lounge and able me to continue working and deliver my KPI.
A good service center should be able to
1. Take care of my issue or problems
2. Comfort the customer including some refreshments
3. Provide access such as Wifi, place to do work while waiting and also a comfortable chair.
The comfort of waiting and ability to continue doing my work will enlightened the customer.
A good customer service will improve customer satisfaction and will make customer to continue to come again......I think so
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